Option 1 — In the Noble Gas app (recommended)
This is the fastest method and is the path Apple and Google require us to provide.
- Open the Noble Gas app.
- Tap Profile in the bottom navigation.
- Tap Settings.
- Tap Delete account.
- Re-enter your password (or, for social-login accounts, confirm with the same OAuth provider you used to sign in) and tap Delete my account.
Your account is disabled immediately. The full data purge described below completes within 30 days.
Option 2 — Email
If you cannot open the app, email
support@noble-portal.com
from the email address on your account. Subject line: Delete my account. We will verify the request by replying to that email address and then complete the deletion within 30 days of verification.
What gets deleted
Within 30 days of your verified request we permanently remove:
- your name, email address, phone number, password hash, and date of birth;
- your profile photo;
- your saved notification preferences and marketing-opt-in state;
- your push notification tokens (so we cannot send further notifications);
- your device identifiers tied to the account;
- your loyalty barcode and any unused car-wash codes (points are forfeited).
What we keep, and why
Some records cannot be deleted immediately because we are legally required to keep them. After your account is deleted, these records continue to exist in a form that is no longer linked to your personal contact information:
- Transaction history — kept for up to 7 years in an anonymised form (no name, email, phone, or DOB) for U.S. tax and accounting obligations.
- Fraud-prevention records — kept for up to 7 years where we have a legitimate interest in defending against duplicate-account or velocity abuse.
- Staff-action audit logs — kept for up to 7 years to satisfy internal-controls obligations.
After the applicable retention period these records are also deleted or further anonymised. See our Privacy Policy for how we handle your data generally.
Cancelling a deletion request
If you change your mind, contact support@noble-portal.com within 7 days of your request. After 7 days the data may have already been purged and cannot be restored.
Questions
Email support@noble-portal.com.